Close Air Solutions Privacy Policy

Close Air Solutions promises to respect the confidentiality of any personal data you share with us, or that we get from other organisations, to keep it safe, and we will always take every effort to protect your privacy.

We pride ourselves on our honesty and openness and will always be clear how, when and why we collect and process your information; we promise will never do anything with your details that you wouldn’t reasonably expect.

Developing a better understanding of our customers and suppliers is crucial, and your personal data allows us make better decisions, enabling to us to supply the best training capabilities.

We are moving to an ‘opt-in only’ communication policy. This means that we will only send marketing communications to those that have explicitly stated that they are happy for us to do so via their preferred channels.

Our marketing communications include information about our training capabilities and innovation. If you would like to receive such communications but have not opted in, please contact us on +44 (0) 117 403 4120 or email marketing@closeairsolutions.com

We collect information in the following ways:

When you give it to us DIRECTLY

There are many ways you may give us your information. For example, when you purchase our products or communicate with us.

Information available publicly

This may include information found in places such as Companies House and information that has been published in articles/ newspapers.

Google Analytics

We use Google Analytics to analyse the use of our websites by generating statistical and other information.

Details captured during your visit to our websites will include, but are not limited to, traffic data, location data, weblogs and other communication data and the resources you access. However, all data collected is anonymous and will not identify you as an individual.

Google, not the Association, stores this activity information. You can view Google’s privacy policy at http://www.google.com/privacypolicy.html.

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.

What personal information we collect and how we use it

How much personal information we need to hold depends on our relationship with you. For example, if you are buying a CAS Ruler we hold far fewer data than if you are purchasing training from us, as to provide that training we would need information from you about your requirements. Regardless, we will only ever capture the minimum amount of information that we need to and we promise to keep your information secure and only share with parties who need to know.

Sensitive information

We do not normally hold sensitive information. However, if we ever do, we will generally only hold, use and share this information with your explicit permission, although there may be reasons when we are required to do so by law, or to protect your vital interests. In that case we may process your information without your knowledge or consent – this would be very, very rare, but possible.

Employees

We will collect all personal information required to comply with employment legislation, including where necessary sensitive information. This may include medical information and where additionally appropriate we will perform a criminal record search.

Direct Marketing and Data Sharing

With your consent, we will contact you to let you know about the various ways we can support your training requirements. We will make it as easy as possible for you to tell us how you want us to communicate, and in a way that suits you.

Our email newsletters include information on how to opt out when we send you marketing. If you don’t want to hear from us, that’s fine. Just let us know when you provide your data or contact us on +44 (0) 117 403 4120 or email marketing@closeairsolutions.com

How we keep your information safe and who has access to it

We ensure that there are appropriate physical and technical controls in place to protect your personal details. For example, paper records are always locked away, and our network is protected and routinely monitored.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, and contractors.

Sharing with third parties

We will only ever share your data in other circumstances if we have your explicit and informed consent. However, we may need to disclose your details if required to the police, other agencies, for example HMRC, regulatory bodies or our legal advisors.

Where we store your information

Your personal information will be hosted securely within the UK or the EU.

How long we retain your information and how we keep it up to date

We will only keep your information for as long as we need it to assist you with your requirements. There are statutory timescales on how long we should keep your information, for example, employment records are retained for 6 years after an employee leaves. We shall delete your information according to these statutory limits, or according to guidance issued by the Information Commissioner.

Where possible, we will keep your information accurate, and where necessary, up-to-date. We would appreciate it if you let us know if your contact details change.

 Your rights

The Data Protection Act 1998 gives you certain rights and these are listed below for your convenience:-

  • You have the right to have a copy of the information which we hold on you. A fee of £10 is payable for the information and unless there is a legitimate reason why you cannot make the application in writing, your request should be addressed in writing by letter or email, to the Association contact shown below enclosing two proofs of identification
  • You have a right to object to processing that is likely to cause, or is causing you damage or distress
  • You have a right to prevent processing for direct marketing; simply email or call us and we will stop sending marketing materials to you
  • You have a right to object to decisions being taken by automated means; although we can confirm we make no decisions on you using an automated process
  • You have a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed
  • You have a right to claim compensation for damages caused by a breach of the Act

You have given us permission to process your information, but you can withdraw your consent at any time.

Finally, if you are unhappy with how we have processed your information, you have the right to lodge a complaint with the Office of the Information Commissioner, contact details below.

Changes to this Policy

We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website www.closeairsolutions.com or by notifying you directly.

Our contact details

The Chief Information Officer
Close Air Solutions
Bristol and Bath Science Park
Dirac Crescent
Bristol
BS16 7FR

Tel: +44 (0) 117 403 4120
Email: marketing@closeairsolutions.com

Limited Company Reg No. 8329278

Complaints

If you are unhappy with how we have processed your personal information, please firstly contact the Data Protection Officer listed above. If you are still unhappy you many contact the following:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

Helpline: 0303 123 1113 (local rate) or +44 1625 545 745

This document was last updated in May 2018.